Customer satisfaction is important to us. Because many of our products are custom manufactured and produced according to customer specifications, this Return & Refund Policy explains the conditions for returns, exchanges, cancellations, and refunds.

By placing an order through Smart Regalia, you agree to this policy.

1. Order Cancellation

Orders may be cancelled only before production begins.

Cancellation Terms:

  • Orders cancelled before production may qualify for a full refund.
  • Once production, embroidery, customization, or material preparation has started, cancellation requests may not be accepted.
  • Custom and personalized orders generally cannot be cancelled after approval.

To request cancellation, please contact us as soon as possible.

2. Custom & Personalized Products

Smart Regalia specializes in custom regalia, embroidery badges, ceremonial products, and personalized manufacturing.

Because these items are produced according to customer requirements:

  • Custom-made items are generally non-returnable
  • Personalized products are generally non-refundable
  • Approved artwork, specifications, colors, and measurements become final for production

Customers are responsible for reviewing all design approvals before confirming orders.

3. Returns Eligibility

Returns may be accepted only under the following conditions:

  • Wrong product received
  • Manufacturing defect
  • Damaged item upon delivery
  • Incorrect customization caused by our production error

Returned items must:

  • Be unused and unaltered
  • Include original packaging where possible
  • Be reported within 7 days of delivery
  • Include photos and order information for verification

Returns requested outside the allowed period may not be accepted.

4. Non-Returnable Items

The following items are generally not eligible for return:

  • Custom embroidered products
  • Personalized regalia items
  • Customized badges and patches
  • Clearance or sale items
  • Products damaged after delivery
  • Orders approved by the customer before production

5. Refund Policy

Refunds may be issued only after review and approval.

Approved refunds may apply when:

  • Products cannot be delivered
  • Manufacturing defects are confirmed
  • Incorrect items were shipped
  • Return eligibility requirements are met

Refunds will generally be processed through the original payment method.

Processing times may vary depending on payment providers and banks.

6. Exchanges

If an item qualifies due to production error or damage, Smart Regalia may offer:

  • Product replacement
  • Repair service
  • Exchange for equivalent product
  • Partial or full refund where appropriate

Exchange approval remains at our discretion after inspection.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Contact us within 7 days
  2. Provide order number
  3. Submit photos of packaging and products
  4. Wait for review and resolution instructions

Do not return products without authorization.

8. Shipping Costs

  • Original shipping charges are generally non-refundable.
  • Return shipping costs may be the customer’s responsibility unless the error was caused by Smart Regalia.
  • Replacement shipping arrangements will be communicated individually.

9. International Orders

For international shipments:

  • Import duties, customs fees, and local taxes remain the customer’s responsibility.
  • Shipping delays caused by customs clearance are not eligible for refunds.